Refund policy

Because our products are food/consumable items, for hygiene and food-safety reasons we cannot accept returns of opened products.

This does not affect your statutory rights. Damaged, faulty or incorrect items If your order arrives damaged, faulty, or isn't what you ordered, email thatrubguy1@gmail.com within 30 days with your order number and a photo. We'll send a replacement or full refund — no need to return it.

Unopened items (change of mind) Unopened, unused products in their original packaging can be returned within 14 days of delivery for a refund. Return postage is the customer's responsibility, and we recommend a tracked service. Send to: 2 Medway Close, Worthing, BN13 3LB.

Non-delivery See our Shipping Policy — if your parcel doesn't arrive, we'll replace or refund it. Refunds Approved refunds are issued to your original payment method within 5–10 working days. Questions? Email thatrubguy1@gmail.com — we reply within 24 hours.